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Building stronger, more responsive business relationships, maximising the efficiency of your sales force and focusing your marketing activity will reduce your costs, increase your profit and satisfy your customers...

Would you like to be able to easily answer these questions?

 

Cognos

Who else in my business is talking to this customer?

What new business can we expect in the next quarter?
Where are most of our sales leads coming from?
What current prospects did the sales person who just left have?
Are we doing the right level of prospecting?
Who did we lose our last order to and why?
What marketing material has this customer received?
How long did it take to resolve this customer’s issue?

Like many businesses you’re keen to retain existing customers and acquire new ones. Delivering a responsive service will differentiate you in an increasingly competitive environment. Using a powerful IT tool like eBisGen CRM will bring valuable customer, marketing and sales information from across the enterprise to your fingertips and enable you to answer these questions and many more!

Much more than a contact management system yet easy to integrate with your existing IT infrastructure and intuitive to use, eBisGen links your sales, marketing and customer service operations, allowing you to share and view information across the whole organisation. Multi-lingual, scaleable and customisable, eBisGen helps you improve the consistency of customer communications, target marketing activity, make sales opportunities more visible and streamline internal processes to speed up the entire sales process.

A technologically advanced, Windows -based CRM application, eBisGen is a functionally rich solution which maps onto existing business processes, giving long-lasting support and sustainable competitive advantage.

Choose the CRM functionality you need:

The eBisGen core application provides the essential sales, marketing and system management functionality to support any basic CRM strategy at relatively low, initial investment.

Sales management
Allocate sales leads automatically, store comprehensive sales lead information, track lead progress, customer buying history, competitor information, book appointments. Dynamic quoting includes latest product and pricing data, powerful reporting provides snapshot of pipeline and past performance and forecasting.

Marketing & lead generation
Manage direct mail, PR campaigns and events, maintain mailing lists and media source directories, segment and target audiences, automate literature fulfilment, evaluate campaign success.

Build on the powerful core application to create a truly flexible CRM solution which moulds to your specific needs and grows with your business with a choice of additional modules including:

Complaint Manager

ERP Manager
Project Manager
Script Manager
Document Manager
Workflow Manager

Technical data
Windows NT/2000 graphical user interface
Operating system: Windows or UNIX
Backend RDBMS: PROGRESS, Oracle, Microsoft Sequel Server
Based on n-tier distributed server concepts
ERP integration with MFG/PRO and eB
Open interface with other ERP systems
Integration with Microsoft Office
Integration with Microsoft Outlook/Exchange Server
Integration with QAS postal address systems

About Bisgen Ltd
Based in the UK, Bisgen Ltd (formerly Progressive Solutions (Europe) Ltd) is at the forefront of customer relationship technology. Since its establishment in 1992, Bisgen has provided solutions to a wide variety of businesses many of whom are household names. The Company’s philosophy is to provide a complete solution from business analysis to implementation, training and support.

Bisgen Ltd,
Tapton Park Innovation Centre, Brimington Road,
Chesterfield, S41 0TZ, United Kingdom
Tel: +44 (0)1246 230440
Fax: +44 (0)870 0567472
enquiries@bisgen.com
http://www.bisgen.com/

 

 

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